Refund Policy

At OralB Mart, we stand behind the quality of our professional oral care products. We want you to feel confident in your journey toward a healthier smile. If you are not entirely satisfied with your purchase, we are here to help with a transparent and efficient return and refund process.

1. 60-Day Return Guarantee

We offer a comprehensive 60-day return policy, providing you with 60 days from the date of delivery to evaluate your purchase. To be eligible for a return, the item must be in its original packaging and in the same condition that you received it. Due to the hygienic nature of oral care products, we kindly ask that items remain in their original, sealed condition whenever possible.

2. How to Initiate a Return

Starting a return is simple:

  • Contact our support team at service@oralbmart.com with your order number and the reason for the return.

  • Our team will review your request and provide the appropriate return shipping address and detailed instructions.

  • Please do not send items back to us without prior authorization, as these cannot be tracked or processed.

3. Damages and Product Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at service@oralbmart.com. We will prioritize these cases to ensure you receive a replacement or a full refund as quickly as possible.

4. Shipping Costs for Returns

While we provide Free Shipping on all initial orders to your doorstep, the cost of return shipping is generally the responsibility of the customer. If the return is a result of our error (such as an incorrect or defective item), OralB Mart will cover the associated return costs.

5. Refund Timeline and Process

Once your return is received and inspected by our quality control team, we will notify you of the approval or rejection of your refund.

  • Approval: Upon approval, your refund will be processed immediately.

  • Currency: All refunds are issued in USD, matching the original transaction currency.

  • Timeline: The funds will be credited back to your original payment method within 5–10 business days. Please note that financial institutions may require additional processing time to reflect the balance in your account.

6. Order Cancellations

If you change your mind shortly after ordering, please contact us immediately. Orders are typically processed and prepared for shipment within 1–3 business days. Once an order has entered the 6–12 day shipping phase, it cannot be cancelled but may be returned under our 60-day policy after it is delivered.

7. Exchanges

To ensure you receive the correct oral care technology as quickly as possible, we recommend returning the original item for a refund and placing a new order for the desired product simultaneously.

Contact Information

Our customer service team is dedicated to your satisfaction. For any questions regarding returns or refunds, please reach out to:

Email: service@oralbmart.com